As part of Synergy Card’s day to day business, we value your privacy and strive to protect your personal information in compliance with the laws of Malaysia. We are committed to safeguard and respect the privacy of your personal information which you provide your personal data and your consent for the purposes of conducting our business and to deliver the service you expect. In order to enable us deal with your inquiries, open and operate an account/facility in credit card application and/or merchant application for you or to provide with our products and services, we may be required to process your personal and/or financial information. The type of personal information we receive from you including but not limited to:
1. Personal information to establish your identity and background
2. Personal information to establish your financial standing
3. Personal information that you provide when you apply for any of our products and services
4. Personal information that may be required and you provide for risk/fraud management
How we use your Personal Information
a) Processing of New Credit Card Applications
b) Review and Verification of Reports
c) Submission of Card Applications to Line of credit provider
d) Monitoring of Card Applications with Line of credit provider
e) Keeping and Filing of Card Applications
f) Processing of New Merchants Applications
g) Processing of Additional Merchant Outlets
h) Prevention, prosecution, investigations of fraud or other illegal activity or potential illegal activity, or to conduct investigations of violations of any governing terms and conditions
i) Requirements of a civil or criminal legal process and/or as required by law or regulation and/or for regulatory compliance
j) To vendors, suppliers, counter parties, persons who provide a service to Synergy Cards or are acting as Synergy Cards’s
k) To compare information/data for accuracy, and verify it with third parties
l) Marketing and promotions of products and services of Synergy Cards
Protection of Personal Data
Some of our functions and activities are outsource to service providers which include data processing services, mailing services, data storage, merchant sign-up and card applications processing based in Malaysia and Overseas. The usage of your personal data is in line with the performing of the outsourced functions and subject to strict confidentiality and data security standards.
Administrative and physical security measures will be use to protect your Personal Data. These measures include computer safeguards and secured files and facilities. We take reasonable steps to securely destroy your Personal Data when we no longer require it. We will keep your data only as long as we must to deliver our products and services, unless we are required by law or regulation or for litigation and regulatory investigations to keep it.
The following practices are adopted in relation to on-line personal data collection.
a) On-Line Security – Strict standards of security and confidentially to protect any information provided on-line.
b) On-Line Correction – Personal data provided and submitted through on-line may not be facilitated to be corrected, updated or deleted on-line.
Our service providers and staffs are bound by contractual duty to keep confidential any data they come into contact with against unauthorized or accidental access, processing, erasure, loss, use and retention.
How to Contact Us
We will attempt to keep your Personal information complete, accurate and up-to-date. We can assist if you wish to access and/or make changes to your Personal Information. You may address any queries, concerns or complaints relating to handling of your personal information by contacting us at
Department: Customer Service
Telephone: 603 5191 2229
Address: Level 2, East Wing, Wisma Synergy
No. 72, Persiaran Jubli Perak
Seksyen 22, 40000 Shah Alam
Selangor Darul Ehsan, Malaysia
Email: [email protected]
For Malay version please click on the file below: